Frequently Asked Questions
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OE-equivalent parts are made to the same specification as the original part your BMW came with. OEM+ parts match or exceed that specification, often from the same manufacturers that supply BMW directly.
Orders are dispatched next-day. You'll get a shipping notification with tracking details as soon as your order is on its way.
Yes, we ship to BMW owners worldwide. Delivery cost is calculated at checkout based on your order and delivery address, and shown in full before you pay.
We accept Visa, Mastercard, and Amex through our secure hosted checkout. Your card details are entered directly with our payment processor; we never see or store your full card number.
No. Signing in works by emailing you a one-time link, so there's no password to create or remember.
You can cancel for any reason within 14 days of receiving your order, in line with UK consumer law. Separately, if a part isn't right for your vehicle, we accept it back unused and in its original packaging within 30 days of delivery. See our Terms of Service for the full detail.
Contact us and we'll sort it out. Your statutory rights under the Consumer Rights Act 2015 apply regardless of our own returns policy.
Yes, check status any time from your account, or from the tracking details in your shipping confirmation email.